Respond to messages as soon as you can. Great buyers and sellers typically respond within an hour, and sometimes within seconds. We encourage you to respond quickly and ask follow-up questions to show engagement.

When asking sellers about their item, try asking specific questions. These tend to lead to better and more prompt responses from sellers. Make sure to read the description on the Item Detail page before asking questions.

If you change your mind, a simple "Thanks, but I changed my mind." will inform the seller you’ve decided not to purchase from them.

If the other person doesn’t respond, check that they saw your message.

Two green checkmarks like the ones below indicate they’ve seen that message.

One green checkmark indicates they haven’t seen the message yet.

When someone doesn't respond, it's up to you if you want to continue searching for another item or buyer. To avoid confusion, it's polite to notify the seller if you choose to buy a similar item from someone else.

You can also check the person’s profile to see how long they typically take to respond.

Once you sell your item, make sure to mark it as sold. This informs potential buyers that have messaged you that your item is no longer available.

If you’re having problems with sending or receiving Chats or notifications, please try troubleshooting by following the tips in this article. If you would like to change your notification preferences, click here to see how.